Case study
A home goods brand that grew 38% without opening a store
Client
Harbor & Pine
Industry
Home goods retail
Service
Growth strategy
Duration
9 months
38%
revenue growth
2.4x
online orders
0
new leases signed
The story
The challenge
Harbor & Pine had three shops, a strong local name and online sales that had stalled. The founders were planning a fourth shop to restart growth.
What we did
We interviewed 40 customers and found most first visits started online. Together we moved the store budget into delivery, a wholesale line and a simpler website checkout.
Client feedback
They talked us out of the most expensive mistake we were about to make.
Claire Moreno
Co-founder, Harbor & Pine
Remix project