Case study
Five clinics, one schedule and a 42% shorter wait
Client
Northfield Dental Group
Industry
Healthcare
Service
Operations
Duration
12 weeks
42%
shorter wait
91%
chair use
5
clinics on one system
The story
The challenge
Each of Northfield’s five clinics booked patients its own way. Waits for a first visit had grown to three weeks, while some chairs sat empty every afternoon.
What we did
We mapped the booking process with front-desk staff in every clinic, moved all five onto one shared schedule and set up a daily call to fill cancellations.
Client feedback
Our front desk finally has one way of doing things, and patients notice.
Dr. Anika Rao
Managing partner, Northfield Dental
Remix project